Healthgrades is proud to celebrate the best in patient experience

DENVER, May 13, 2025 /PRNewswire/ -- Healthgrades, the #1 site Americans use when searching for a doctor or hospital, today announced the recipients of the 2025 Outstanding Patient Experience Award™. This award recognizes hospitals that excel at providing top-quality care while ensuring a positive healthcare experience for patients. This year's recipients include 377 hospitals from 44 states and represent the top 15% of hospitals in the nation for patient experience.

Among the 2025 recipients, 66 hospitals are dual recipients of both the Outstanding Patient Experience Award and the Patient Safety Excellence Award. Only ten hospitals earned Outstanding Patient Experience, Patient Safety Excellence, and America's Best Hospitals distinctions for 2025.

"Hospital quality, including patient experience, should always be considered when choosing where to receive care," said Debra Gradick, MD FACEP, senior physician consultant at Healthgrades. "Healthgrades' Outstanding Patient Experience Award highlights hospitals that prioritize patient experience and consistently achieve exceptional results. Our goal is to help patients feel heard, confident, and assured of receiving the best possible care."

For this annual analysis, Healthgrades evaluated Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data with a focus on ten key patient experience measures. Recipients of the 2025 Outstanding Patient Experience Award earned the highest overall experience scores, reflecting an unwavering commitment to prioritizing positive person-centered care. As part of the 2025 analysis, Healthgrades identified three patient experience areas that best predict a patient's likelihood to recommend a hospital to friends and family:

• Doctor communication
• Nurse communication
• Clear communication about care when discharged

View the full Outstanding Patient Experience Award recipient list and methodology on healthgrades.com. For more information on how Healthgrades rates hospital quality, see the complete award methodologies.

^*Healthgrades evaluated 3,059 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2023 to December 2023. Hospitals in the bottom 20% for overall clinical quality were excluded from consideration. See the complete Healthgrades Outstanding Patient Experience Award methodology for additional details.

About Healthgrades

Healthgrades is dedicated to empowering meaningful connections between patients, doctors, and hospitals. As the #1 platform for finding a doctor and a leader in healthcare transparency, we help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content.

For over 20 years, our health system, group practice, and life sciences marketing solutions have helped our partners reach and engage consumers on their way to the doctor.

Healthgrades is part of RVO Health, a partnership between Red Ventures and Optum, part of UnitedHealth Group. RVO Health has the largest consumer health and wellness audience online across its brand portfolio, including Healthgrades, Healthline, Medical News Today, Greatist, Psych Central and Bezzy, which touch every part of the health and wellness journey. RVO Health helps more than 100 million unique visitors live their strongest and healthiest lives each month.

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SOURCE Healthgrades